Case Studies Triglav

Zavarovalnica Triglav, d.d. is the leading insurance company in Slovenia. The Triglav Group is the leading group in the field of insurance and financial services in Slovenia and in the Adriatic region, as well as one of the leading companies in south-eastern Europe. The Triglav Group is performing its business operations on seven markets and in six countries. It stands out for its knowledge, experience, and excellent relationship towards clients, employees, shareholders, and other stakeholders.

Challenge

The vision of the parent company, i.e. of Zavarovalnica Triglav, d.d., is to become a service for all subsidiaries and associated companies of the Triglav Group in all areas. One of the most important areas is definitely corporate governance.

At first, they wanted to modernize the processes of corporate governance in the parent company, in the field of the business processes performed by the Management Board and the Supervisory Board. After a successful implementation of these changes in the parent company, they would also gradually be implemented in the subsidiaries and associated companies of the Group.

Approach

The Management Board of Zavarovalnica Triglav, d.d. adopted a decision to implement a modification of the existing information solution in order to support corporate governance bodies. For this purpose, they published an international tender in the spring of 2017, through which they wanted to find the best possible solution. They received a total of 10 bids from bidders both home and abroad (3). The selection of the final bidder to propose the solution took place in three phases. 6 bidders were chosen for the first phase; 4 bidders were chosen for the second phase; and 2 final bidders were chosen for the third phase. The reason for which our solution has been chosen was the fact that our solution proposed a mobile client; simple to use, it mimics work with paper documents as closely as possible.

Results

Before implementing the "e-Seja" solution, the draftsmen were collecting signatures in two phases when it came to paper-based decision proposals: in the first phase, they submitted a decision proposal to authorised directors of regional units in order to have them examine and sign them, while in the second phase, they submitted the decision proposal to the member of the Management Board responsible for the field to which the decision proposal was related, in order for said member to sign it. The signature process could last for several days.

After the implementation of the "e-Seja" solution, the draftsmen prepare a decision proposal in digital format and then immediately send it out for approval. Directors of regional units and members of the Management Board can approve decision proposals through the mobile client installed on their iPad Pro tablet computers. The entire approval process for a decision proposal is now concluded in a matter of minutes. Furthermore, there is also no more need to print out materials.

The entire process, from preparing decision proposals, confirming (decisions, minutes, and sessions), convening meetings, performing voting by correspondence, preparing minutes, sending authenticated copies of decisions, and realizing said decisions, is now much quicker and smoother. In addition, the members of the Management Board and of the Supervisory Board can now prepare for meetings in a much more comfortable manner, since they can examine the materials on their iPads at any time, from anywhere.